Questions about a holiday home

If you have seen a house at Bungalow.Net and you would like to get more information on it, you can contact us in a number of ways.

* Click on the question and answer button while viewing the house. It's possible that the answer to your question is here already. If not, leave your question along with your email address and we will send you an answer as soon as possible.

* You can reach us by email via info@bungalow.net. We are at your service Monday through Saturday from 8:30am until 11:00pm.

* We can also be reached by phone from Monday till Saturday from 8:30am until 11:00pm at: +31 (0)38 3330101

Through our call me back service you can send us a request to be called back. You can leave your phone number and if you wish, a short message, and we will call you back at the desired time (during our office hours).

Reservation of a house

If you are looking for a holiday home, first select the desired arrival and departure dates, the number of persons and the desired country or region from our menu. Only the available properties that fit this data will be displayed. Of course you can also search without a specific date. When you find a holiday home you would like to rent, simply look at the available periods in the calendar or indicate the date and number of persons. In either case, you will immediately see the price for that period, if available. You can then book the house in 4 easy steps. You will enter correct dates and number of persons and then click on the red link: book now! You will then be directed to our secure booking process.

* At step 1 enter your personal data and/or the number of persons in your party. When complete, you can proceed to Step 2 by clicking on the "continue" button.

* At step 2 you can specify any preferences or extra services, if available (Note: these can not be guaranteed). Furthermore, we offer you the possibility to purchase various insurance(s) and the option to choose whether you would like to receive the travel information by post or e-mail and whether or not you would like to receive our newsletter. After indicating these preferences, proceed to Step 3 by clicking on the "continue" button.

* Step 3 is the final step of the reservation process. You can read all the applicable house rules / additional conditions set by the owner, the conditions of the Thuiswinkel.org and specific branch conditions here. If you accept these terms, you can continue on to choose the desired payment method and even write an additional remark that may be of interest to the owner (for example, your expected time of arrival). Once you have agreed with the terms and conditions, simply click the "definite booking" button. This leads you to Step 4.

* At step 4 you receive your reservation number and an overview of your data. You can print this page immediately. We also offer the possibility to pay online.

Once your reservation has been made, you will receive a provisional confirmation by email a.s.a.p. We kindly ask that you confirm your reservation by clicking on the link in your email. In this way we know that you wish to convert your option into a definite reservation. The owner of the apartment will receive the confirmation at the same time and will also confirm the reservation. After we have received your confirmation and that of the landlord, we will send you a definite confirmation of your booking. As soon as we receive the (down)payment for the reservation, we will send you the route description.

Our payments options

Bungalow.Net offers you the possibility to pay online. Our Dutch tenants can choose the following payment methods: iDeal, credit card or bank transfer. The tenants from all other countries can pay only by Credit Card or bank transfer. For the online payments we collaborate with Docdata Payments, a site for secure online payments.

# The iDeal payment method cooperates with most banks in the Netherlands and offers you the possibility to pay using your own Internet bank account. You choose the bank and then are immediately redirected to that bank's log-in page. After you log in and pay, your reservation will be recorded as paid. The details of the transaction are copied directly from your reservation.

# Paying by credit card is the second online payment option. In order to pay by credit card you will have to enter your credit card details on the secure website. Please note that when you make the down payment by credit card, the second payment is NOT automatically debited (Paying by credit card also involves extra costs).

# Another payment method is bank transfer. This gives you the freedom to choose the way your bank transfers the payment to Bungalow.Net. After booking you will receive an invoice with our account details. Do not forget to mention your reservation number when paying (Please note that a payment done by regular bank transfer takes between 3 and 8 days to be processed and for this reason you may be asked to send a receipt).

What to do in case of problems upon arrival

Although our holiday houses are described in detail on our website and the landlords take great care in maintaining them in good condition, the situation can arise that the house is not entirely to your satisfaction upon arrival. If you encounter this kind of problem on the spot, you must first notify the owner, manager or receptionist. Many problems can be immediately resolved by them. We also ask that you inform us as well. If you do not receive a solution to your problem(s), please contact Bungalow.Net, within 24 hours after arrival. You can reach us Monday through Saturday from 8:30am until 11:00pm at +31 (0) 38 333 01 01. As soon as we receive your call, we will try to find a solution to your complain. However, please give the landlord at least 24 hours to solve the problem(s). Note that we can only help you while you are on-site, not after your holiday has ended. If you did not receive a proper solution to your complaint, you may write us (by post or info@bungalow.net). Bungalow.Net will always send you an acknowledgment for the mail received. You will get an answer from us within 14 days of the day we received your mail. Bungalow.Net thus acts as an intermediary between the tenant and landlord and will handle the complaint objectively. If an agreement could not be found, then the tenant may appeal to the Arbitration Board of the Thuiswinkel Waarborg.