Frequently Asked Questions

Yes — if you book online, make two or more separate bookings and refer to the other booking(s) in the comments field. If you'd like adjacent accommodations, preferential costs will apply. If you have any questions, please contact our Customer Service at grafschaft@bungalow.net.

If the desired date is not yet visible, we recommend that you contact Customer Service via grafschaft@bungalow.net in order to discuss your options.

No, when you book you pay the lowest price at that time. If we offer an accommodation with a higher discount at a later date, the lower price will not apply to bookings that have already been made.

You will receive a confirmation email within 1 hour of creating the booking and it will arrive at the email address you have entered in your booking. It is possible that this address is wrong or that the confirmation has ended up in your junk/spam email. Should you be unable to find your confirmation, please contact our Customer Service via grafschaft@bungalow.net.

With a preference booking, you can indicate one or more preferences. For example, for a specific house number, a specific location in the park or for several holiday homes next to each other. Special wishes for your holiday accommodation also fall under preferences, such as pet-free holiday homes or a 2nd terrace. The amount of the surcharge appears automatically while booking. If you choose multiple paid preferences, the surcharge may be calculated per item.

The possible preference types are indicated per accommodation. You can see this when you make a reservation.

If you can't add pets while booking, this could be for 2 reasons. Either your chosen holiday home is not suitable for pets or there are no longer any holiday homes of this type available that allows pets.

Yes, your booking is immediately final after going through the booking process. By placing your booking, you agree to the Travel and Booking Conditions. Upon this point, you enter into a payment obligation. You will receive confirmation of your booking by e-mail within an hour.

If you don't see the confirmation in your Inbox, check your junk mail or spam.

Yes, you can add extras to your booking in My Reservation up until a day before arrival. You will find an overview here of all the extras which can be booked. You can also book extras at the reception during your stay. But by doing this in advance, you can be sure that these are and will be available. 

If you have a question about your reservation, please call Bungalow.Net at +44 20 35 19 48 50.

By using our website you can pay safely and easily with Visa, Mastercard, Bancontact and iDEAL. Choose how you would like to pay immediately after booking. There are 2 possibilities. The full amount at once or with a deposit of 30% within 4 days and the rest no later than 6 weeks before arrival. 

   If you are booking within 9 weeks before arrival, then the entire amount has to be paid at once.

There is an overview of your paid and outstanding amounts in the My Reservation section. You will be able to see a payment in the overview within one day of payment. If the payment comes from a foreign account, it will take a little longer. 

Yes, by making a reservation you enter into a payment obligation. After booking, choose the desired payment method. The full amount at once or a 30% deposit within 4 days and the rest no later than 6 weeks before arrival. In the My Reservation section you can always choose to pay the entire amount at once. 

If you are booking within 9 weeks before arrival, then the entire amount has to be paid at once. 

The deposit must be paid within 4 days of booking. After you finish the booking process, you will receive a confirmation stating the specific dates you have to pay for. You can also find these dates in the My Reservation section. 

You will get a payment reminder from us. If you do not pay within the set term, your booking will be canceled in accordance with the Travel and Booking Conditions. You will receive a cancellation invoice.

That isn’t possible. Your booking must be paid in full and in advance. 

Yes, you can pay for your booking with credit card. We accept Visa and Mastercard.

Please note that proof of payment is not accepted as confirmation of payment for bank transfers. Payment is considered received only once the funds have been credited to our bank account. Depending on the banks involved, this may take several business days. We kindly ask you to take this processing time into account when choosing bank transfer as your payment method. If your payment has not yet cleared or isn't visible upon arrival, you will be required to pay for the reservation again to gain entry. Once we verify that a duplicate payment has occurred, we will promptly issue a full refund for the additional charge.

Yes, that's possible. You will receive the invoice for your booking from the provider you have made the booking with. You may also receive an invoice from Bungalow.Net. 

If you have paid too much, you should contact the Customer Service via grafschaft@bungalow.net, they will further help you with your refund. The amount will get refunded within 14 days. Remember to include your reservation number in the email. 

You will receive a payment reminder if we have not received your payment within the set timeline. You can still transfer the amount. If you have already done this, then everything is fine, and you don't need to do anything. 

   If you have not yet paid, please do so as soon as possible. If you have received a second payment reminder, you still have 7 days to pay. Otherwise, your reservation will be canceled according to the Travel and Booking Conditions. 

Please note that proof of payment is not accepted as confirmation of payment for bank transfers. Payment is considered received only once the funds have been credited to our bank account. Depending on the banks involved, this may take several business days. We kindly ask you to take this processing time into account when choosing bank transfer as your payment method. If your payment has not yet cleared or isn't visible upon arrival, you will be required to pay for the reservation again to gain entry. Once we verify that a duplicate payment has occurred, we will promptly issue a full refund for the additional charge.

Yes, if you wish to extend your stay, please contact reception. They can discuss the options with you.

You can always arrive later than your booked date, or leave earlier — the price stays the same either way. Arriving earlier than booked? Contact reception about the possibilities.

Yes, if the main booker arrives later than the rest of the party, someone else may also check in. Please indicate this in advance at the reception. The contact details of the park can be found in the travel information. 

On the page of your accommodation, you will find what is present in your accommodation, for example, a coffee machine or an oven. A complete interior is available and this varies depending on the number of people for which the stay is suitable. 

To ensure the safety and comfort of guests, there is a maximum number of people who may stay overnight in each holiday accommodation. You can find this number on the page of your holiday home, at the top of the photo. 

Yes, this is not a problem! Visitors must be registered in advance at the reception. 

Visitors can also stay and spend the night, provided that no more people will stay overnight than the maximum number of guests accepted by your chosen holiday home.

Yes, every accommodation has one or more parking spaces, with free additional parking in the general parking area if needed.

Check-in is from 4:00 PM until 5:00 PM. If you arrive after 5:00 PM, please contact the park at +49 5942 1903 or Bungalow.Net at +44 2035 19 48 50 to arrange key collection. Check-out is before 10:00 AM.

Below you will find what the standard is when it comes to leaving your holiday home tidy. This is not the same as the final cleaning. During that process, the entire accommodation is cleaned. 

Before leaving your accommodation, always do the following: 

Return the furniture to its original position. 

Unload the dishwasher and clean the contents of the cupboard. 

Empty the trash cans and take the garbage to the recycling center of the park.

There are separate bins for paper, glass, and residual waste. 

To be able to offer the same service to all our guests, a standard final cleaning fee is added to every reservation. The cost of final cleaning varies depending on the type of holiday home. The final cleaning fee is included in the accommodation price from the beginning.

Yes, in most accommodations (max. 2 pets, surcharge applies).

For pets, you pay a surcharge per animal per night that will automatically be added to your reservation.